![]() If you are not an administrator on the site, contact the site owner for assistance. If you are an administrator on the site, use the unlock email function provided on the “You are temporarily locked out” page to regain access to your site. You will be locked out for the time period the site owner has specified in Wordfence’s “Brute Force Protection” options. You may have attempted to log in with an invalid username or you may have made more attempts to log in than are allowed. If you see this message, it means that your IP address has been blocked because the login attempt violated a brute force login attack rule in Wordfence. Block Reasons You are temporarily locked out If your host uses a cache such as Varnish, it can sometimes be the cause, and you may need their help to prevent caching pages that should not be cached. If these times are not close together, it is very likely that the page has been cached incorrectly, despite the use of headers that should prevent caching. ![]() Note that Wordfence block pages include a “Generated by Wordfence” timestamp message at the bottom of the block page, which shows the date/time that the message was generated and the date/time from your browser. If your site is unable to send emails, or if it takes so long to arrive that the recovery link in the email has already expired when you receive it, then see the end of this article for another option. On most modern hosts, these emails should arrive within seconds or minutes. If you are an administrator on the site, the blocking page offers to send you an email to unlock your own access. If you post on our support forum for assistance, make sure you include the “Reason: ” text or a screenshot of the block page so that we can tell you what to change to prevent getting blocked in the future. See the “Block Reasons” section below to determine if you were blocked by Wordfence. There are many plugins that offer blocking features. See the section above for tips on how to contact the site owner.įirst, make sure that it is actually Wordfence that is locking you out of your site. If you are trying to regain access to a site that you do not own or manage, please contact the site owner for access. The following instructions are for site owners. If they do have a contact page listed in a Google search that is cached, then you can use the “down arrow” icon and click on the “Cached” button to view that page. You can do a Google search to see if they have a contact page by running one or both of these advanced Google search operators: Note that a contact submission form will not work on a cached copy of a contact page. This may list an email address or phone number. If the site has a contact page then Google may have a cached copy of their contact page which you can view. Using the site below, you can do a WHOIS search of the domain name, which may list the site owner’s email address in the domain name registrant information: They may have accounts with Facebook, Twitter, or LinkedIn, for example, that you can search for. If the site owner has not provided instructions on the block page with details on how to contact them, then here are some tips below to try to contact the site owner. Note that some site owners choose to block countries where they do not conduct business or VPN services where different visitors appear to visit from the same IP address. See the “Block Reasons” section below to be able to provide the site owner with the information that they will need to be able to help you gain access. If you believe you should not have been blocked, it is possible that the owner has chosen settings that are too strict, or they may have a server configuration issue that causes unintended blocking. Please contact the site owner to regain access. If you have been blocked or locked out from a site that is not your own It provides various features and configuration options for site owners to protect their sites from intrusion. Wordfence is a security plugin for sites that use WordPress. In This Article What is Wordfence? If you have been blocked or locked out from a site that is not your own If you locked yourself out Block Reasons Forcefully regain access to your site
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